Job Title: Support Associate
Location: Remote
Company: Cache Labs
Position Overview:
We are seeking a Remote Support Associate to join our team at Cache Labs. In this role, you will be instrumental in assisting the Sales and Product Team by providing excellent support to our clients. As the first point of contact for leads, you will play a crucial role in nurturing relationships, resolving queries, and driving sales.
Key Responsibilities:
- Assist the Sales and Product Team in addressing leads’ inquiries and doubts regarding our products and services.
- Serve as the primary point of contact for leads, delivering timely and accurate information to meet their needs.
- Share all necessary details with leads to ensure a comprehensive understanding of our offerings.
- Nurture leads throughout the sales process, providing guidance and support to facilitate conversion.
- Resolve queries and concerns raised by leads professionally and efficiently.
- Implement outreach processes to engage leads and drive sales opportunities.
- Perform basic sales responsibilities, including lead qualification and follow-up.
- Utilize email, social media platforms, and other digital communication channels to engage with leads effectively.
Qualifications:
- Previous experience in customer support or sales-related roles is advantageous but not required.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively in a remote work environment.
- Strong problem-solving abilities and attention to detail.
- Proficiency in digital communication tools, including email and social media platforms.
- Enthusiasm for providing exceptional customer service and driving sales outcomes
Application Form: APPLY HERE
